Introduction

This Privacy Policy describes the policies and procedures of Be GLAD LLC (“Be GLAD,” “Company,” “We,” “Us,” or “Our”) regarding the collection, use, protection, and disclosure of information when You use Our website, online training services, registration pages, learning management systems, communications, and related services (collectively, the “Service”).

We use Personal Data to provide, support, secure, and improve the Service; manage registrations and course access; communicate with customers; fulfill purchases and contracts; and provide customer support. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

For school districts, schools, and education agency customers, Be GLAD uses district-provided information only for authorized educational, operational, contractual, support, and communication purposes. Be GLAD does not sell Personal Data and does not share district, educator, or student Personal Data with third parties for their independent advertising or marketing purposes.

If Be GLAD enters into a written agreement, data privacy addendum, or similar contract with a school, district, or education agency, that agreement will govern the handling of district-provided data to the extent it conflicts with this general Privacy Policy.

Interpretation and Definitions

The words with initial capital letters have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in singular or plural.

Definitions

Account means a unique account created for You to access our Service or parts of our Service.

Company means Be GLAD LLC, 3141 Stevens Creek Blvd. #353 San Jose, CA 95117, San Jose, California, United States.

Cookies are small files placed on Your computer, mobile device, or other device by a website, including information about Your browsing activity on that website.

Country refers to the United States.

Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.

Education Customer means a school, school district, county office of education, education agency, or similar organization that purchases or uses Be GLAD services.

Personal Data means any information that relates to an identified or identifiable individual.

Service means the Website, online training products, registration pages, learning management systems, customer support, and related services provided by Be GLAD.

Service Provider means any third-party company or individual that processes information on behalf of Be GLAD to help operate, support, secure, analyze, or improve the Service. Service Providers may include hosting providers, learning management systems, registration platforms, payment processors, CRM systems, email communication platforms, analytics providers, customer support tools, and similar operational vendors.

Usage Data means data collected automatically, either generated by use of the Service or from the Service infrastructure itself, such as page visits, browser type, IP address, and diagnostic data.

Website refers to Be GLAD Training, accessible from https://begladtraining.com .

You means the individual accessing or using the Service, or the company, school, district, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, create or manage an account, process registration, provide course access, issue certificates, fulfill purchases, respond to requests, or provide customer support.

Personal Data may include, but is not limited to:

·       First name and last name

·       Email address

·       Phone number, if provided

·       School, district, organization, title, or role, if provided

·       Billing, registration, or purchase information

·       Course registration, course progress, completion, and certificate information

·       Mailing address, city, state, ZIP/postal code, if needed for billing, shipping, registration, or service delivery

·       Any other information You voluntarily provide through forms, communications, or customer support requests

Be GLAD does not intentionally request student Personal Data unless it is necessary for a specific service, authorized by the applicable Education Customer, and handled in accordance with the applicable agreement. For many Be GLAD services, the information collected is limited to educator, staff, registration, billing, course-access, and course-completion information.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, IP address, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or access the Service through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to operate, analyze, secure, and improve the Service. Tracking technologies may include cookies, beacons, tags, scripts, and similar technologies.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your device when You go offline, while Session Cookies are deleted when You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies. Type: Session Cookies. Administered by: Us and/or Our Service Providers. Purpose: These Cookies are essential to provide services available through the Website and enable features such as authentication, security, account access, and fraud prevention.

Cookies Policy / Notice Acceptance Cookies. Type: Persistent Cookies. Administered by: Us. Purpose: These Cookies identify whether users have accepted the use of cookies on the Website.

Functionality Cookies. Type: Persistent Cookies. Administered by: Us and/or Our Service Providers. Purpose: These Cookies allow Us to remember choices You make, such as login details or preferences, and help provide a more personalized experience.

Analytics and Performance Cookies. Type: Persistent or Session Cookies. Administered by: Us and/or Our Service Providers. Purpose: These Cookies help Us understand how the Service is used, measure performance, improve content, and troubleshoot technical issues. Where required, We provide choices or obtain consent for non-essential cookies.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

·       To provide and maintain the Service, including course access, registration, account management, certificates, customer support, and monitoring usage of the Service.

·       To manage Your Account and registration as a user of the Service.

·       For the performance of a contract, including fulfilling purchases, registrations, services, licenses, invoices, purchase orders, or other agreements with You or Your organization.

·       To contact You by email, phone, SMS, or other equivalent forms of communication regarding service updates, registrations, account activity, training access, certificates, support, security notices, or other information related to the Service.

·       To provide news, updates, events, special offers, or information about Be GLAD services that are similar to those You have purchased or inquired about, unless You have opted out of such communications.

·       To manage Your requests and respond to inquiries, support tickets, registration questions, technical issues, or customer service needs.

·       To analyze, improve, secure, and evaluate the Service, including understanding usage trends, troubleshooting issues, measuring the effectiveness of communications, and improving products, services, marketing, and user experience.

·       For business transfers, such as evaluating or conducting a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate notice and continued protection of Personal Data as described in this Privacy Policy or applicable agreements.

·       To comply with legal obligations, enforce agreements, protect rights, prevent misuse, and maintain the security and integrity of the Service.

Sharing of Your Personal Data

We may share Personal Data only in the limited situations described below. Be GLAD does not sell Personal Data. Be GLAD does not share district, educator, or student Personal Data with third parties for their independent advertising or marketing purposes.

·       With Service Providers: We may share limited Personal Data with trusted Service Providers that process information on Our behalf and only as necessary to operate, support, secure, analyze, or improve the Service. These providers may support hosting, LMS/course access, registration, payment processing, CRM, email communication, analytics, customer support, security, or similar operational functions. Service Providers are authorized to use Personal Data only to provide services to Be GLAD and not for their own independent marketing purposes.

·       For business transfers: We may share or transfer Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, acquisition, restructuring, or similar business transaction. We will provide notice before Personal Data becomes subject to a different privacy policy.

·       With affiliates: We may share information with Our affiliates, if applicable, and We will require those affiliates to honor this Privacy Policy and use the information only for authorized purposes.

·       With Education Customers: Where a school, district, or organization purchases or sponsors access to the Service, We may share registration, participation, course progress, completion, or certificate information with that Education Customer as reasonably necessary to administer the service, confirm participation, support compliance, or fulfill the applicable agreement.

·       With Your consent: We may disclose Personal Data for another purpose when You or the applicable organization has given consent or authorized the disclosure.

·       For legal and safety reasons: We may disclose Personal Data when required by law, legal process, or valid request by public authorities, or when necessary to protect rights, safety, security, and the integrity of the Service.

Removed/replaced: The prior language stating that Be GLAD may share information “with business partners to offer products, services or promotions” should be removed from the live policy unless Be GLAD actually uses Personal Data for that purpose and has confirmed the legal/privacy basis for doing so.

Public Areas and Third-Party Login Features

If the Service includes public areas, community features, or third-party login features, information You choose to share may be visible to other users or the applicable third-party service. Be GLAD’s current service should be reviewed by the IT consultant to confirm whether any public user profile or third-party social login functionality exists. If not applicable, this section may be removed.

Retention of Your Personal Data

The Company will retain Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain records, and support legitimate business needs.

Course registration, course completion, certificate, billing, and customer support records may be retained as necessary to provide training records, respond to customer requests, support audits, and comply with contractual or legal requirements.

Usage Data is generally retained for a shorter period unless it is needed to strengthen security, improve functionality, troubleshoot technical issues, analyze performance, or comply with legal obligations.

Where required by a written agreement with an Education Customer, Be GLAD will follow applicable data retention, deletion, or return requirements in that agreement.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s operating offices and in other locations where the parties involved in processing are located. This means information may be transferred to and maintained on computers located outside Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

The Company will take reasonable steps designed to ensure that Personal Data is treated securely and in accordance with this Privacy Policy. No transfer of Personal Data will take place to an organization or country unless reasonable controls are in place to help protect the security and confidentiality of the information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, financing, restructuring, or asset sale, Personal Data may be transferred as part of that transaction. We will provide notice before Personal Data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Personal Data if required by law or in response to valid requests by public authorities, such as a court or government agency.

Other Legal Requirements

The Company may disclose Personal Data in the good faith belief that such action is necessary to:

·       Comply with a legal obligation

·       Protect and defend the rights or property of the Company

·       Prevent or investigate possible wrongdoing in connection with the Service

·       Protect the personal safety of users of the Service or the public

·       Protect against legal liability

·       Maintain the security and integrity of the Service

Security of Your Personal Data

The security of Personal Data is important to Us. We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Data from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include, as applicable, secure account authentication, access controls, limited internal access based on business need, encrypted transmission where supported, vendor review, staff guidance, monitoring of systems used to provide the Service, and procedures to respond to suspected security incidents.

We also work with Service Providers that support the operation of the Service, and We expect those providers to maintain appropriate safeguards for the information they process on Our behalf.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While We work to protect Personal Data using commercially reasonable safeguards appropriate to the nature of the information We process, We cannot guarantee absolute security.

School and District Data

For Education Customers, Be GLAD uses district-provided information only to provide, administer, support, secure, and improve the services purchased or authorized by the Education Customer, or as otherwise permitted by the applicable agreement.

Be GLAD does not sell district-provided Personal Data and does not use district-provided Personal Data for third-party advertising.

Be GLAD does not intentionally collect student Personal Data unless required for a specific service and authorized by the Education Customer. If student data is required, Be GLAD will handle that information according to the applicable agreement and legal requirements.

Education Customers may contact Be GLAD to request additional information about data collection, vendors, security practices, retention, deletion, and any applicable data privacy agreement or addendum.

Your California Privacy Rights

California residents may have certain privacy rights under applicable California law. If You are a California resident and would like to request more information about Your privacy rights, You may contact Us using the contact information below.

California Civil Code Section 1798.83, known as the “Shine the Light” law, permits California residents with an established business relationship with Us to request certain information about disclosures of Personal Data to third parties for their direct marketing purposes.

Be GLAD does not sell Personal Data and does not disclose district, educator, or student Personal Data to third parties for their independent direct marketing purposes.

California Privacy Rights for Minor Users

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You may contact Us using the contact information below and include the email address associated with Your account.

Please be aware that a request may not guarantee complete or comprehensive removal of content or information posted online, and the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click a third-party link, You will be directed to that third party’s site. We strongly advise You to review the privacy policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Where required by law or an applicable agreement, We will provide additional notice or obtain consent before material changes become effective.

You are advised to review this Privacy Policy periodically for changes. Changes are effective when posted on this page unless otherwise stated.

Contact Us

If You have questions about this Privacy Policy, Our data practices, or district privacy/security review, You may contact Us at:

·       Email: Hello@begladtraining.com

·       Company: Be GLAD LLC

·       Address: 3141 Stevens Creek Blvd. #353 San Jose, CA 95117

·       Website: https://begladtraining.com